Support at the point of need.
Retrieve relevant passages from service documentation and bring the answer into the technician’s existing workflow, with sources available to check.
Explore technician supportComplex operations.Practical systems.
A closer look at what we build: the workflow, the architecture and the decisions that make it useful. Client identities stay private unless we have permission to share them.
Technician support.
Warranty intelligence.
Two production systems for a commercial foodservice equipment manufacturer. An assistant grounded in service documentation, followed by a claims workbench with human review.
Knowledge searchDecision supportCRM integration
Read the full case study INSIDE THE WORKFLOWIllustrative example
A question from the field
Where is the service procedure for this unit?
Approved service documentationConnected to your systems
ALUF / CONTEXT / ACTION
The relevant answer, in context.
Retrieve the right passage, show the source and bring it into the technician’s workflow.
Answer with references
Two workflows.
One connected environment.
Evidence before a decision.
Bring claim details, device history and previous cases together. Present a recommendation and supporting reasons for a person to confirm or override.
Explore claims review